Refund & Cancellation Policy

Last updated: 27 Oct 2026

1. Entry fees are non-refundable

Each entry triggers a personalised medal order and a T-shirt allocation in the participant's name, and reserves judging time. For this reason, entry fees are not refundable and entries cannot be cancelled once payment is complete, except in the situations listed below.

2. When we do refund

Situation	What happens
We cancel the championship	100% refund of the fee paid
Duplicate payment for the same participant, category and event	The duplicate amount is refunded in full
Money deducted but entry not confirmed (failed transaction)	Razorpay reverses the amount automatically, usually within 5–7 working days. If it does not appear after 7 working days, contact us with your bank/UPI transaction reference.
Kit lost in transit (courier confirms non-delivery)	We re-ship a replacement kit at no cost. If a replacement is not possible, we refund the fee.
Wrong or damaged item received	Report within 48 hours of delivery with photos. We replace the item at no cost.

3. Not eligible for refund

Change of mind, or inability to record or submit a video.
Video not submitted, or rejected for breaking the rules, by the deadline.
Disqualification for wrong age category, edited video, unsafe performance or misconduct.
Disagreement with the judges' score or award.
Incorrect address, medal name or T-shirt size supplied by you (we will help correct these before dispatch at no cost).
Delivery delays caused by the courier, weather, strikes or events outside our control.

4. How to request a refund

Email support@yourdomain.com or WhatsApp +91 90000 00000 with your reference number (e.g. SV-XXXXXX) and the reason.
We acknowledge within 2 working days and decide within 7 working days.
Approved refunds are issued to the original payment method through Razorpay. The money typically reaches your account in 5–7 working days, depending on your bank.

5. Contact

Silambam Arena (Proprietor: Your Full Name) · support@yourdomain.com · +91 90000 00000